april 2026

Improving Conversion for Kiwi Web Onboarding

Improving Conversion for Kiwi Web Onboarding

Improving Conversion for Kiwi Web Onboarding

As an intern at Playo, I analyzed early user insights, explored Rive for interactive elements, reimagined onboarding to improve retention, and contributed to 3D badges, typography, color systems, and low- to high-fidelity UI for the V5 app revamp.

As an intern at Playo, I analyzed early user insights, explored Rive for interactive elements, reimagined onboarding to improve retention, and contributed to 3D badges, typography, color systems, and low- to high-fidelity UI for the V5 app revamp.

As an intern at Playo, I analyzed early user insights, explored Rive for interactive elements, reimagined onboarding to improve retention, and contributed to 3D badges, typography, color systems, and low- to high-fidelity UI for the V5 app revamp.

Year

2026

company

Kiwi

Category

Product Design

Duration

2 WEEKS
Scope of work
Scope of work

Mobile web onboarding flow, desktop onboarding flow

Objective
Objective
  • Maximize signup

DEFINING THE PROBLEM

The website had gaps in trust, clarity & conversion

  1. Weak Trust
  • Outdated visual aesthetics reduce perceived brand trust.

  • Reduced confidence for first-time users

  1. Inconsistent experience
  • Website structure misaligned with app experience

  • Visual and interaction inconsistencies

  • Break in web → app continuity

  1. Unclear Primary Action
  • No dominant CTA for high-intent users

  • Value proposition unclear above the fold

  • Competing elements reduced focus

  1. No Scalable Design Structure
  • No defined component system

  • Inconsistent layout and spacing

  • Difficult to maintain and scale

Constraints
Constraints

To redesign Kiwi’s landing experience to improve trust perception, clarify the value proposition, and create a better conversion path that increases qualified onboarding starts while establishing a scalable, system-driven design foundation for other pages.

ONBOARDING VIDEO
ONBOARDING VIDEO

I used DaVinci Resolve to edit videos sourced from the marketing team and relevant stock footage, curating visuals that highlighted key features while weaving a community-first narrative, emphasizing genuine connections and the spirit of building meaningful engagement within Playo’s ecosystem.

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